Technical Support Engineer (L2)

Company

Vng Solutions

Location

dubai, dubai

Type

Full-time

            Responsibilities  Troubleshoot and diagnose technical problems with business applications. 
Provide clear and concise instructions to customers to resolve technical issues. 
Ensure the response time and successful resolution of customer issues within the imposed timeframe as per Service Level Agreement (SLA). 
Escalate complex issues to senior technicians when necessary. 
Maintain a positive and professional demeanor when interacting with customers. 
Stay up-to-date on the latest technology trends and advancements. 
Document technical issues and solutions for future reference. 
Contribute to the development and improvement of team’s knowledge base. 
Ability to provide training, knowledge transfer and support to other team members 
 Requirements  Minimum of 2+ years of hands-on experience in a technical support role. 
Good analytical, problem-solving and troublesho...
        

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Technical Support Engineer (L2)

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