**Your role at Dynatrace**

We are seeking a detail-oriented and technically skilled L2 Software Support Engineer to provide advanced support for Bindplane (Dynatrace_ customers. As part of the Support team, you will handle escalated issues that go beyond frontline troubleshooting, working directly with product and engineering teams to resolve complex technical challenges. This role requires a balance of technical expertise, problem-solving skills, and customer-focused communication. The L2 Software Support Engineer ensures customer satisfaction by delivering timely resolutions, guiding customers through advanced troubleshooting, and helping optimize their observability environments.

**What You’ll Do**

+ Provide advanced technical support for Bindplane products in complex enterprise environments
+ Troubleshoot and resolve customer issues related to deployment, configuration, and integration
+ Work with customers to diagnose problems in diverse IT infrast...