Digi Cert is looking for a detail-oriented, energetic Technical Support Engineer (German Speaker) to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the Digi Cert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.
What you will do Support our German speaking customers on the Digi Cert One platform for all certificate lifecycle products via phone and email within support cases Project a professional company image through phone and email interactions. Work with our Validation teams to process Lawyer Card request Collaborate with Cross-functional teams to resolve issues and provide solutions Recognize, document and alert supervisors of trends in customer calls Research through Knowledge Base articles, labs and other means to resolve customer issues Master internal tools used for timely problem reso...