In This Role, Your Responsibilities Will Be:
Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolutionEnable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsiteInvestigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreementsEducate and empower customers through technical training sessions and support engagementsGuide customers through product onboarding, application troubleshooting, and ongoing solution maintenanceAdvocate for the customer experience by sharing insights and improvement opportunities with relevant internal teamsCollaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usabilityEscalate com...