Role Overview
Seeking a skilled Technical Support Analyst to provide remote support to UK clients, full-time UK working hours in office , specialising in:

• VoIP / IPPBX systems
• Internet & broadband connectivity
• Wi-Fi and network troubleshooting

Key Responsibilities

• Deliver technical support via calls, email, and chat
• Troubleshoot:
• VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar)
• Hardware (Yealink, DECT, headsets)
• Connectivity (Broadband, Mobile Broadband, Leased Lines)
• Networks (routers, switches, Wi-Fi, LAN)
• Own and manage faults through to resolution within SLA
• Liaise with suppliers and IT teams to resolve issues
• Escalate complex faults and assist with outage management
• Participate in ongoing product training

Requirements