We are looking for Technical Support Analyst II who will:
- Technical Support: Provide Level 2 support, resolving production errors and troubleshooting customer issues.
- Development & Maintenance: Design, write, modify, and debug CSG product applications; perform basic bug fixes.
- System Monitoring: Perform application health checks, monitor performance, and establish backup/recovery procedures
- Release Management: Perform release promotions (development to UAT/Production) and support builds using Jenkins/CI tools.
- Testing: Conduct bug verification, release testing, and beta support for assigned products.
- Documentation: Update the CSG Support Tool (tickets) and create/maintain Remedy Knowledge Management articles.
- Collaboration: Liaise between cust...