Description
The Security Service Agent provides remote technical support and customer service for electronic security systems, including burglar alarms, CCTV, access control, and other low‑voltage technologies. Working in a call‑center environment, this role serves as the primary customer contact for troubleshooting, diagnostics, system programming, and incident resolution. The agent handles inbound service requests, performs remote maintenance, supports escalations, and ensures high-quality documentation and communication. The position also contributes to continuous improvement efforts, assists with onboarding and mentoring teammates, and collaborates with supervisors to maintain service-level commitments.
Skills
Technical support, Customer service, CCVT, Configurations, CAD understanding
Additional Skills & Qualifications
• Responding to support calls, maintenance requests, and after‑hours emergencies.
• Diagnosing and resolving hardware/software issues across secur...