Job Title: Tech Support Executive – API Automation

Job Overview

SDC Business Solutions is looking for a motivated and detail-oriented Tech Support Executive for API Automation. The candidate will be responsible for assisting clients with API integrations, troubleshooting technical issues, and ensuring smooth automation workflows.

Key Responsibilities

- Provide technical support for API-based applications and automation systems
- Monitor and troubleshoot API integration issues
- Assist clients in configuring and using APIs effectively
- Test APIs using tools like Postman
- Client Onboarding & Training
- Coordinate with the development team for issue resolution
- Maintain reports and technical documentation
- Ensure timely response and resolution of customer queries

Required Skills

- Basic understanding of APIs and automation
- Knowledge of REST APIs and JSON
- Good communication and problem-solving skills