Technical Support Agent

We are looking for a Technical Support Agent to strengthen our support team and deliver a high-quality service to users. You will handle Level 1 & 2 support requests, assist with maintenance operations, and help improve support processes.

Key Responsibilities

• Receive, triage, and manage incidents via the ticketing system.
• Diagnose and resolve software and hardware issues (workstations, printers, messaging, IP telephony).
• Provide remote support and, when required, support on-site.
• Escalate complex cases to N2/N3 with relevant technical details.
• Maintain and deploy standard IT equipment (setup, configuration, updates, imaging).
• Document solutions and contribute to continuous improvement.

Requirements

• IT training or equivalent experience in end‑user support.
• Proven experience in Level 1 & 2 support (multi‑site experience is a plus).