Technical Support Admin & Customer Liaison

Company

MyCareerCraft

Location

randburg, gauteng

Type

Full-time

Provide general administrative support to the Technical Department; 
Assisting colleagues with administrative tasks and performing all administrative duties; 
Scanning, uploading and filing documents; 
Sorting and distributing mail; 
Answering, forwarding and screening phone calls; 
Coordinate and manage the ticketing process within the Technical Department; 
Act as liaison between customers and the Technical Department; 
Track progress and provide continuous feedback to customers; 
Provide excellent customer service when dealing with customers and suppliers; 
Attend to traveling and accommodation bookings and processes; 
Be an active member of the technical team; 
Respect the need for confidentiality, when processing personal/customer data; 
Support company-wide initiatives to improve service levels to our customers; 
Utilises continuous improvement mindset and assists in...
        

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Technical Support Admin & Customer Liaison

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