Key Accountabilities

• Provide total technical support to customers.
• Problem solving: Analyzes product-related issues including on-site analysis and actuations.
• Performs laboratory analysis of the issues when needed.
• Communicates with RS Lab and/or Quality Control department to establish corrective actions.
• Manage complex customer complaints.
• Gather customer needs and requirements in cooperation with Sales and Marketing organization to help build the customer strategy plans.
• Actively participate in key phases of the sales process to prospects.
• Lead local commercial efforts to maintain existing business and to secure new business in liaison with the regional sales manager.
• Proactively prevent and solve problems of a technical nature occurring at existing customers.
• Attend the testing process as well as the implementation of new products and technologies.
• Develop and maintain relat...