USA Parkway Area 

Monday thru Friday - 8:00am - 4:30pm

Paid Weekly / Bi-Annual Bonuses

Position: Technical Service Representative I - Bilingual (English/Spanish) skills are highly preferred 

Location: Reno, NV

Reports To: Technical Service Supervisor

Job Summary:

The Technical Service Representative will be responsible for the intake, preliminary diagnosis, troubleshooting and

escalation of installed claims for Schluter Systems.

Primary Responsibilities:

• Serve as primary customer support point of contact for installed claims in North America.

• Work closely with all Technical Services entities for training to ensure that product and process knowledge

are well understood.

• Have a continuous improvement mentality focusing on consistency, collaboration, efficiency and creating a

positive customer experience.

• Colla...