Technical Service Engineer - Hotline

Full‑time, hybrid (at least 3 days per week in Birmingham office). Provide after‑sales technical support for all EcoFlow product series via chat, hotline, and online channels.

Responsibilities

• Provide after‑sales technical support of products for all EcoFlow product series via chat, hotline and other online channels.
• Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborating with internal resources to ensure technical problems from delivery channels are appropriately solved.
• Record EcoFlow Product Solution decks and relevant technical materials for product promotion and after‑sales service related uses.
• Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions.
• Complete customer service ticket entry and record the work details.
• Proactively manage other ch...