Responsibilities & Key Objectives

Technical Expertise: Remote Robot Operations

● Advanced Diagnostics: Perform remote system debugging and resolution of complex failures that go beyond standard protocols.

● Fleet Management: Serve as the lead internal expert for the full spectrum of our browser-based diagnostic and fleet management platforms.

● Performance Optimization: Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency.

● Root Cause Analysis: Conduct thorough technical investigations into recurring issues to ensure long-term system stability.

Strategic Escalation & Technical Leadership

● First Responder: Act as the primary technical point of contact for the Sales and Service teams regarding critical technical hurdles.

● Incident Triage: Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required.

● Develo...