Job Description
The Technical Product Manager (TPM) serves as the connective tissue between engineering, customer experience, AI capabilities, and workforce operations. This role is deeply embedded with engineering teams—asking hard questions, pressure testing assumptions, and cutting through ambiguity to ensure products are technically sound, user centric, secure, and shippable.
This is not a passive backlog manager role. The TPM is expected to sit in the room with engineers, challenge unclear thinking, identify friction early, and help teams find the path of least resistance from idea to production—especially in AI powered self service and assisted service experiences.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardles...