Responsibilities To improve user confidence in the user of computer software, being empathetic to a variety of new and experienced learners needs. Help to implement and improve processes and procedures within the team allowing strong service focused deliverables. Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. To participate in an on call rota, providing a 24 hours, first line support service to users Additional Responsibilities: Experience - 2-4 YearsEducation - Any GraduateLocation - BangaloreShifts - Night shifts