Job Description Summary

The On Wing Support Customer Order & Fulfillment Specialist, based in London Heathrow site, will be responsible for coordinating all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aviation facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.

Roles and Responsibilities

• Facilitate order management – process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities. Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand...