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Technical Operations II

Company

Stefanini

Location

Hyderabad, Telangana

Type

Full-time

Job Description
Details:

The Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients with a strong emphasis on customer satisfaction, meeting client expectations, and ensuring seamless, escalation‑free service operations. The role requires close collaboration with technical teams to ensure that all services are delivered according to agreed standards, SLAs, and quality benchmarks.

Job Responsibilities

* Coordinating Service Delivery

  • Ensure end‑to‑end coordination of technical service delivery with internal teams, guaranteeing that all client deliverables are completed on time, within scope, and aligned with customer expectations.
  • Proactively identify risks or delays and take corrective actions to prevent service disruptions or escalations.

    • * Managing Customer Relationships

  • Act as the primary point of cont...

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