We are looking for a talented and experienced Technical Operations Engineer to join our team working full time in our Newcastle office. The successful candidate will join a team of Engineers responsible for End user equipment configuration and deployment as well as Server and Network infrastructure monitoring to maintain maximum availability. The role requires excellent communication skills to minimise user downtime through direct support and handling incoming calls on a major incident phone line. There is a strong focus on the provision of IT support services to the business and its customers, specifically in the areas of incident management and service request provision.
Key Responsibilities: