Own customer onboarding from contract signature to go‑live, including kick‑off, requirements gathering, configuration, validation, and post‑launch review.
Lead customer discussions to understand workflows, technical needs, and use cases.
Configure the platform based on customer requirements, including working with JSON configuration files.
Identify gaps between customer requirements and platform setup, document them clearly, and propose practical solutions.
Guide customers through validation, testing, sign‑off, and go‑live readiness.
Manage multiple onboarding projects, timelines, risks, blockers, and customer follow‑ups.
Maintain accurate documentation, including configuration records, change requests, validation notes, and Design History File documentation.
Provide limited post‑go‑live hypercare for configuration‑related issues and ensure smooth handoff to account management f...