Elevate your career at Eptura as an Associate Technical Lead, focused on delivering advanced support and solutions for our Asset product. Join a team that thrives on complexity and innovation in a full-time role based in Canada.
As an Associate Technical Lead at Eptura, you will leverage 5+ years of SaaS experience to troubleshoot technical issues and enhance system performance. This client-facing role requires collaboration with multiple teams, emphasizing mentorship and process improvements. Your insights will contribute to redefining workplace innovation for 25 million users globally.
Key Responsibilities:
• Provide advanced troubleshooting for complex Asset product issues
• Collaborate with Technical Support and Engineering teams
• Engage directly with customers for swift issue resolution
• Monitor systems for reliability and performance tuning
• Document best practices and enhance technical knowledge
Requirements:
• 5+ years supporting SaaS applications<...