Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Titan Guard

About the job Technical Engineer Cybersecurity

• Flexible to accommodate urgent customer needs over weekends and public holidays
• Perform tasks such as issues, deploying products, collecting artefacts for debugging
• Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
• Documenting all support issue details while supporting customers to ensure details are available for all relevant parties
• Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
• Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information
• Report customer use ca...