New Hire Basic process and product training and coaching: The primary responsibility of a Technical Development Engineer is to provide basic process and product training to the newly hired Technical Support Engineers and Agents. This will help in mentoring and training newly hired technical support staff.
Learning materials development: This includes creation and/or improvement of the training materials, exams and anything related to learning effectiveness. This will improve the learning experience and technical competencies of the employees.
Capability building: A Technical Development Engineer (TDE) may be responsible for the development and maintaining the Technical Competency and Skills Matrix. This will be critical that will help in collaborating with respective teams in building the capabilities of the employees.
Documentation: A Technical Development Engineer (TDE) may be r...