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Technical Client Support - Spanish speaking (Hybrid working)

Company

Interactive Brokers

Location

London, England

Type

Full-time

Responsibilities

  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with a focus on wide-scale technical issues

    • Requirements

  • Languages: fluency in English and Spanish is a must. Any other European language is a plus.
  • Bachelor’s degree, preferred if in a technical field.
  • 2+ years in client facing support role
  • 2+ years’ experience working with Windows, and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment...

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