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Technical Assistance Centre (TAC) Engineer

Company

Extreme Broadband Sdn. Bhd.

Location

cyberjaya, selangor

Type

Full-time

Who we are

Extreme Broadband is an Internet Service Provider licensed by the Malaysian Communication and Multimedia Commission.

What We Do

We deliver reliable, high-performance network solutions to enterprises, financial services institutions, as well as educational institutions throughout Malaysia. Incorporated in 2005, we specialise in the provision of next-generation connectivity services catering to corporations and enterprises who are shifting towards business digitalisation.

Main Accountabilities

  • Accepts technical escalation from customer service helpdesk
  • Tier 2 network support
  • Leads post-mortems for service incidents
  • Provide technical support and services in resolving complex network issues.
  • Continuously improve network knowledge and skillset to support project and network.
  • Notify the management and related parties of high-profile issues.
  • Network and ...

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