The team you';ll be working with: The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution.
What you';ll be doing: Support & Triage
- Triage and respond to incoming support tickets in a timely and professional manner
- Act as the first point of contact for end users for the application issues
- Gather sufficient detail from users to accurately diagnose issues
Monitoring & Analysis
- Monitor application logs and dashboards to identify errors or abnormal behaviour
- Analyse runtime errors and system messages to understand root causes
- Spot recurring themes or patterns in support issues and escalates ap...