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Technical Analyst - IT Applications

Company

Higher Colleges of Technology

Location

abu dhabi, abu dhabi

Type

Full-time

Key Responsibilities
  • Provide technical support for HCT's enterprise applications.
  • Troubleshoot incidents, system errors, performance issues, and integration failures.
  • Conduct root‑cause analysis and recommend effective solutions.
  • Support application upgrades, enhancements, testing, releases, and deployments.
  • Collaborate with business users, vendors, developers, database teams, and cloud teams.
  • Support integrations between SIS, LMS, ERP, CRM, HR, Finance, and reporting systems.
  • Prepare technical specifications, support documents, interface documents, and operational procedures.
  • Ensure compliance with HCT's security governance and access‑management requirements.
  • Contribute to application improvement and digital transformation initiatives.
Technical Skills
  • Enterprise application support, troubleshooting, incident management, and change management.
  • Working knowledge of ...

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