Description
Position at Glidewell Dental
Essential Functions: Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.Complies with customer service policies and procedures and call center operational standards.Relies on extensive technical knowledge to make decisions and accomplish departmental goals.Assists customers in problem solving, planning, development, and execution of stated goals and objectives.Ensures customer retention and satisfaction. Evaluates each case thoroughly and advises doctors on which product is best fo...