Technical Account Mgr

Company

Fortinet

Location

Santiago de Querétaro, Querétaro

Type

Full time

Job duties and responsibilities
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education, deliver knowledge transfer like webinar or workshops
Software recommendation, conduct bug scrubs reports
Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
Develop best practice deployment and troubleshooting methodology documentation
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects
Conduct quarterly reports for your managed accounts
Work closely and provide direct technical email and phone support to our customers in...
        

🍁 SearchCanadaJobs.com

Technical Account Mgr

🍁 Ready to Apply?