## The RoleAs a Technical Account Manager (TAM), you are the long-term trusted advisor for Alauda's most important enterprise customers. After the platform goes live, you own the relationship - ensuring customers realize the full value of their investment, driving adoption across teams, and proactively identifying risks before they become issues. You'll sit at the intersection of technical depth and business acumen, translating customer goals into platform outcomes while surfacing expansion opportunities back to the sales team. This is a strategic, customer-facing role for someone who builds lasting partnerships, not just closes tickets.* Own the ongoing technical relationship with a portfolio of enterprise accounts - serving as their primary point of contact at Alauda* Drive platform adoption and maturity: help customers expand from initial deployment to full-scale production use across teams and business units* Conduct regular business reviews, health checks, and roadmap alignment se...