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Tech Writer

Company

Insight Global

Location

Chicago, IL

Type

Full-time

Job Description
Convert approximately 2,000 existing SOPs into a new standardized template by end of year
Use Copilot/AI tools to assist in drafting and updating documentation, identifying gaps in content
Meet with stakeholders (including Susan and other business leaders) to gather missing information and validate procedures
Translate existing documentation into updated formats with new required fields
Create job aids and step-by-step guides to support SOP conversion process
Manage progress through trackers and attend weekly check-in meetings
Collaborate across teams to ensure alignment on documentation standards and procedures
Support remediation efforts tied to audit findings related to SOPs and process gaps
Perform manual adjustments and edits to ensure accuracy and completeness of documentation
Adapt quickly to shifting priorities and additional project needs as they arise

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