Do we have your attention?

As the Teamlead of CX, you are responsible for the strategic, technological, and operational transformation of our support landscape. You ensure that we deliver excellent customer experiences across all touchpoints, in a scalable, efficient, and future-oriented manner. Your focus is on proactive process improvement, the seamless technological integration of all interfaces (Freshdesk, Magento/Shopify, Digital Genius, etc.), and the reduction of inquiries through smart AI automation and excellent content.
The role has the following central creed:
Support is not the last resort - but the engine for digital efficiency and brand loyalty.

Teamlead Customer Experience (f/m/d)

Your areas of responsibility

Strategic Responsibility

* Development of a long-term CX vision with a focus on automation, brand loyalty, and technological excellence.
* Managing the unit based on modern KPIs (e.g., AI-Resolution R...