To lead a team of technical support advisors to ensure they are understanding the needs of our customer, offering an accurate resolution with a commercial focus. You are accountable for your people to consistently deliver an excellent level of customer service to all customers. To act as a point of escalation for our people and our customers.

Hybrid – 3 days in our Newcastle office (global headquarters)

• Drives Engagement where people are motivated to do their best to help the business, customers and colleagues alike.
• Create and maintain a culture of success by encouraging technicians to take responsibility for their own actions, whilst dealing with a customer query and encouraging them to exceed customer expectations.
• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• Accountable to understand your skill gaps and develop against these.
• Embed and continually sustain a cul...