Job Summary:
The Team Leader is responsible for managing a shift within the sorting center, ensuring efficient parcel processing, quality standards, and cost targets are met. This role plays a critical part in frontline execution and team performance. Additionally, the Team Leader acts as a deputy to the Operations Manager when required, ensuring full operational continuity, decision-making, and coordination across the site.
Key Responsibilities:
Shift Operations Management Lead and coordinate daily sorting operations (inbound, sorting, outbound) Ensure achievement of key KPIs: throughput, scan compliance, error rate, dispatch timeliness Monitor real-time flow and adjust manpower allocation based on volume fluctuations Ensure proper use of sorting equipment and system tools
Team Leadership & People Management Manage, coach, and motivate a team of operators and line leads Conduct...