Lead, motivate, and develop an Order Management team (around 10 employees).
Organize team workload, monitor KPIs, and ensure high quality and timely execution of processes.
Oversee end-to-end order management in SAP (order entry, price and availability checks, invoicing).
Act as an escalation point for complex operational issues, complaints, and non-standard cases.
Coordinate delivery processes in cooperation with distribution centers and carriers, including special deliveries for the Polish ...