Team Leader – Invoicing (Noon Shift 2PM-11PM)

Location: Bayan Lepas, Penang

Key Responsibilities

• Good Client Relationship Manager: Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
• Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
• Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
• Reporting & Analytical Skills: Monitors performance, analyzes gaps, and plans manpower to meet targets.
• Adaptability & Stress Management: Stays calm under pressure, adjusts priorities, and manages the team fairly and responsibly.

Requirements

• Proven Expertise: 3–5 years’ experience in freight forwarding, specializing in import and billing.
• Relationship Builde...