**Description:**

Administration

§ Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.

§ Submits all guests/employees incident reports.

§ Reports and records “Lost and Found” items.

Customer Service

§ Ensures that all colleagues and associate in his/her department deliver the brand promise and provide exceptional guest service at all times.

§ Ensures all colleagues and associate in his/her department provide excellent service to internal customers as appropriate.

§ Assists in greeting and checking-in VIP and Long Stay guests.

§ Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ Personally and frequently verify ...