Team Leader, Customer Success

This role blends executive leadership with hands‑on customer success management. You will guide a high‑performing Customer Success team while also managing a defined portfolio of strategic or high‑value customers.

Responsibilities

• Team Development : Foster a high‑performing team culture focused on delivering exceptional customer experiences through effective coaching, collaboration, and empowerment.
• Employee Lifecycle Management : Oversee all aspects of the employee lifecycle, including recruitment, goal setting, performance evaluations, professional development discussions, retention strategies, and offboarding processes.
• Personal Development Support : Actively support team members’ personal and professional growth by recognizing achievements, celebrating successes, and addressing performance challenges constructively.
• Strategic Customer Engagement : Guide th...