Must be amenable to work 100% onsite in WNS Eastwood Site.
Proficient in multiple GDS platforms including Worldspan, Sabre, Galileo, Amadeus, and Apollo
Preferred certification in IATA/UFTAA Level – 1
Excellent communication skills, particularly in spoken English
Proficient in Microsoft Office applications, especially PowerPoint and Excel
Strong understanding of IATA rules and regulations, including fare components, manual fare calculation, pricing units, global indicators, and indirect travel limitations.
Proficient in operations management with the ability to drive performance and meet client KPIs such as AHT, Agent Error, ASA, Quality Scores across Voice, Chat, Email, and Ticketing Reject Queues
Ability to lead business reviews with clients, presenting key performance insights and improvement strategies