Position Overview

Jumeirah Marsa Al Arab is looking for an experienced and service-driven Team Leader to join its Butler team. This role requires leading a team that delivers highly personalized and discreet service to VIP and suite guests, ensuring every aspect of their stay exceeds expectations.

Responsibilities

• Supervise daily butler operations, ensuring efficient and exceptional guest service.
• Personally welcome VIP guests, maintain visibility, and handle complex guest requests.
• Anticipate and address guest needs, coordinating across departments for smooth service delivery.
• Provide detailed information on hotel services, dining options, and events, promoting upselling opportunities.
• Maintain strict guest privacy and confidentiality while ensuring seamless, high-touch experiences.
• Lead and mentor a multicultural team, fostering an environment of integrity, excellence, and collaboration.

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