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Team Leader (BPO)

Company

Stark Asia Solutions Inc.

Location

cebu city, central visayas

Type

Full-time

On-site - Cebu 3-5 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Key Responsibilities:

  • Serve as the primary point of contact for clients, ensuring clear and professional communication at all times
  • Provide accurate and timely daily performance reports to both internal leadership and external clients
  • Lead, manage, and motivate a team of agents to consistently meet and exceed sales targets
  • Coach and develop team members on effective sales pitch strategies and customer engagement techniques
  • Monitor individual and team performance, identify gaps, and implement action plans for improvement
  • Conduct regular coaching sessions, feedback discussions, and performance reviews
  • Lead by example by demonstrati...

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