Lead a high-performing team at the heart of TAL’s Customer Contact function, where exceptional service and continuous improvement come together to support better outcomes for our customers. This role exists to inspire, coach and elevate a team of Customer Experience Specialists, ensuring every interaction reflects our commitment to care, quality and trust. By fostering a culture of performance, innovation and collaboration, you’ll play a key role in shaping how we serve customers today and evolve for tomorrow - making a meaningful impact on TAL’s purpose of protecting what matters most.
In this role you will: