Maintain full understanding across all AXA products and services, markettrends,opportunities andcompetitive
Ensureagents adherencetothesetKPIsand
Guarantee that each agent pursues all their assigned leadsandreferralsthroughefficienttime
Receive feedback from agents for all customer facing appointments
Set objectives for each agent while providing year-round
Resolveescalatedcustomer
Analyze sales statistics and generate reports to the line manager that can beusedfor
Record, store and retrieve both hard and soft customer information, makesuggestions for improving products, services, sales policy and strategy, complywithall relevantlegislation and codesof