Team Lead, Sales Service Delivery

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Sales Service Delivery Team Lead working on-site in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

• Motivate your team to meet both TTEC and client metric performance goals.
• Answer associate questions, listen to, and guide them to resolve issues.
• Handle customer escalations while ensuring quality customer experience on every interaction.
• Be the first-line manager for your team.
• Report to the Senior Manager of Sales Service Delivery.
• Encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, You’ll

• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and ...