Job Description The Team Lead Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits performance insights coaching and continuous improvement initiatives This role plays a key part in ensuring riders consistently meet talabat s standards for safety professionalism compliance and customer experience while leveraging data technology and AI-powered tools to drive operational excellence

Responsibilities

• Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE
• Conduct field audits to assess rider appearance behavior safety hygiene and equipment compliance
• Investigate quality-related issues identify root causes and partner with Operations teams to implement corrective actions
• Monitor analyze and report on rider quality KPIs trends and recurring defects to drive continuous improvement
• Maintain audit records evidence logs and ensure ...