Key accountabilities
Describe the areas the role is ultimately responsible for.
Assign activities to the Analyst for action.Manage and delegate work fairly and effectively within the teamRequest and ensure that the team has access to all the required applications required for the processReview the work of the analyst to ensure quality is maintained and processes are followed as given in the procedure documents.Ensure adherence to SLAs and TATs.Ensure that procedure documents and training material are up-to-date and accurate.Timely MIS and ReportingDevelop an in depth understanding of the technical aspects of the processSet objectives for direct reports, conduct regular appraisals and manage performance conversations.Provide direction and guidance to the team on a day to day basis Identify and develop leadership qualities in individuals and groom them for the next level...