Passenger Service Agent Team Leader (PSA TL)

Position: Passenger Service Agent Team Leader

Department: Passenger Services

Location: Airport Operations

Job Summary

We are seeking an experienced Passenger Service Team Leader to manage check-in, boarding, arrival, and customer service operations while ensuring high service standards and regulatory compliance.

Key Responsibilities

* Supervise passenger service agents during shifts.

* Ensure smooth check-in and boarding operations.

* Handle passenger escalations and service recovery.

* Monitor airline service standards and compliance.

* Coordinate with airline representatives and airport stakeholders.

* Prepare operational and performance reports.

Requirements

- Graduate in any discipline

- 3–6 years of passenger service experience

- Prior team handling experience preferred

- Excellent co...