About the Role

Reporting to the Technology Centre Manager, the Team Lead is responsible for leading a small team within a structured, SLA-driven operational environment. You'll balance hands-on delivery with team leadership, ensuring service levels, quality standards and client commitments are consistently met. The team plays an important role in delivering document digitisation services, helping clients improve access to information, strengthen governance and support more efficient ways of working.

This is a great opportunity for someone looking to build on their leadership experience. Working closely with your team, you'll provide day-to-day guidance, coaching and support while also managing your own operational responsibilities.

You'll help create a positive and productive team environment, support continuous improvement initiatives and work closely with stakeholders to ensure the team delivers consistent outcomes for clients....