Lead and develop a distributed team responsible for IT Service Management and GRC coordination across Switzerland and Spain.
Own the end-to-end lifecycle of Service Level Agreements (SLAs), including requirements collection, drafting, documentation maintenance, updates coordination, and alignment with business and IT stakeholders.
Ensure accurate and meaningful service level reporting to enable data-driven discussions on service quality, stability, and capacity.
Drive and improve KPI, OKR and KRI reporting processes, providing IT leadership with reliable, actionable insights.
Ensure professional execution of audit activities (internal, external financial and regulatory) and Internal IT Controls System (ICS) activities, delivering high-quality evidence and consistent stakeholder communication with regulators in Switzerland and Spain.
Support risk owners in registering and assessing n...