We are looking for an experienced and results-driven Team Lead to manage a healthcare account within a BPO setting. The role involves leading a team, ensuring service level targets are met, and maintaining compliance with healthcare standards and client requirements.



Key Responsibilities:



Lead, coach, and develop a team of agents handling healthcare-related accounts



Monitor daily performance, productivity, and quality metrics



Ensure team meets KPIs, SLAs, and client expectations



Conduct regular coaching sessions, performance reviews, and team meetings



Handle escalations and support agents in resolving complex concerns



Ensure compliance with healthcare regulations and company policies



Collaborate with operations and support teams to improve processes



Prepare reports and provide insights on team performance



Qualifications:



At...